Privacy Policy

1. Who we are

App Launchpad is a trading name of VELO LABS LTD (company number 13175174), registered at 735 High Road, High Road, Ilford, England, IG3 8RL. VELO LABS LTD is the controller of the personal information described in this policy. Contact us at hello@applaunchpad.co.

2. Information we collect

Depending on how you use our website and services, we may collect:

• Your name, email address, telephone number, country, and any information you send us.
• Your separate text-message and telephone-call choices, including the wording shown, source page, date, time, and related technical records.
• Website, training, and communication activity, such as pages viewed, video progress, button clicks, email delivery/open/click status, IP address, browser, device, and ad-attribution parameters.
• Purchase and service records if you later buy a paid product. Payment-card details are normally handled by the relevant payment provider rather than stored by us.

3. How and why we use information

We use personal information to:

• Provide requested training, information, and setup support.
• Respond to questions and, where you have separately agreed, contact you by text or telephone.
• Operate, secure, troubleshoot, and improve our website, training, and customer experience.
• Measure advertising and service performance and maintain accurate consent, suppression, and business records.
• Comply with legal, regulatory, fraud-prevention, and accounting obligations.

Our lawful bases may include taking steps at your request, performing a contract, our legitimate interests in operating and improving the service, compliance with legal obligations, and consent where the law requires it. You may withdraw consent at any time without affecting earlier lawful processing.

4. Text-message and telephone choices

Consent to receive text messages or telephone calls is optional, is not a condition of purchase, and is recorded separately. For the App Launchpad Training & Setup text programme, message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. You may also email hello@applaunchpad.co.

5. Sharing and service providers

We do not sell your personal information. We may share only what is needed with contracted service providers that help us host the website, manage customer records, send communications, provide analytics, process payments, prevent fraud, and support our business. We may also disclose information when required by law or as part of a corporate transaction with appropriate safeguards.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties. We do not share mobile numbers or text-message consent with third parties for their own marketing purposes. Text-message opt-in information may be provided only to the communications providers and subcontractors needed to deliver the programme and honour opt-out requests.

6. Cookies, analytics, and advertising

We use necessary technology to operate the site and may use analytics and advertising technology to understand visits and measure campaigns. Those tools may receive device identifiers, IP address, page activity, and referral or campaign information. Read our Cookie Notice for more detail and available controls.

7. International processing

Some providers may process information outside the United Kingdom. When required, we use recognised safeguards such as adequacy regulations, approved contractual clauses, and appropriate technical measures.

8. Retention and security

We keep information only as long as reasonably necessary for the purpose collected, including providing the service, maintaining consent and suppression records, resolving disputes, and meeting legal obligations. We use proportionate technical and organisational safeguards, but no internet service can promise absolute security.

9. Your rights

Subject to applicable law, you may ask to access, correct, delete, restrict, or transfer your information, object to certain processing, or withdraw consent. Email hello@applaunchpad.co. UK residents may also complain to the Information Commissioner’s Office, although we would appreciate the chance to address the issue first.

10. Changes

We may update this policy when our services or legal obligations change. The latest version and effective date will remain available on this page.